Privacy Policy


Contact details

hello@archangelfrome.com

01373 456 111

Privacy Policy

Our pub is owned and operated by Cirrus Inns Limited.  Please visit our contact page for our contact details, our company information and details of our data protection registration.

We are committed to protecting and respecting your privacy.

About this policy

This privacy policy relates to your usage of our website, and sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

This policy is split into the following sections:

  1. Your data – what data we collect from you, with an explanation of how, why and with whom we may share it (we do not share any personally identifiable data with third parties without your specific consent)
  2. How long we hold your data for
  3. Transfer of data outside of the European Economic Area
  4. Your rights in respect of your data
  5. Who we are

We are not responsible for any websites referred to or linked from our website; please refer to the individual websites for their privacy policies.  We use Collins by Design My Night to fulfil dining reservations and Mews to fulfil accommodation booking reservations.  We are not responsible for their websites; please refer to their privacy policies and terms and conditions.

Your agreement

By visiting our website, using our site (including signing up to our email database, or making an enquiry or booking through our site), you are accepting and consenting to the practices described in this policy.

Please do not use our site if you do not agree to the terms of this policy (together with our terms of use and any other documents referred to in it).

Your data – what, how, why and who

We collect data that enables us to provide services and benefits to our guests (for example to allow for booking of rooms or tables, or to communicate with guests about matters relating to their stay) and to better understand our guests to improve these services and benefits.

We do not share any personally identifiable data with third parties without your specific consent.

We may, however, aggregate our guests’ data and provide this analysis to our group companies and our partners.  For example, we may look at how many guests we have in different age brackets, their rough geographic spread, frequency of visits to our inns and pubs and rough spending habits.  None of our guests will be identifiable from this data however.

We only collect and process data where we either have your consent, where it is necessary for the performance of a contract between us (e.g. fulfilment of your membership or completion of an Experience booked with us), where we need to process your data for compliance with a legal obligation, where the processing is necessary to protect the interest(s) of individuals or where we have a legitimate interest in processing the data where to do so  is both necessary for us and to would not impact upon your interests or fundamental rights.

What do we collect?How do we collect it?Why do we collect it?Who do we share it with?
NameBookings (online, by telephone, by email) Sign-up when joining our email databaseTo allow us to identify you and to process your booking To allow us to personalise your emailsNobody, unless you consent
Email addressBookings (online, by telephone, by email) Sign-up form when joining our email databaseTo enable us to correspond with you about your booking (including send you a confirmation email, information about your stay and requesting feedback) If you agree, to enable us to stay in touch with you and to send you information on the latest news, events and special offers at our inn or pubNobody, unless you consent
Mobile telephone numberBookings (online, by telephone, by email)To enable us to contact you about your booking (including confirming your booking, contacting you in case of any problems)Nobody, unless you consent
Residential addressBookings (online, by telephone, by email)To process your deposit and any cancellation fees, breakages and further payments in accordance with our terms and conditions To understand where guests may be travelling from in exceptional circumstances (e.g. during adverse weather to understand the likelihood of guests having to cancel) To better understand our guests (on an aggregated basis) to help make our offering more appropriate to all our guestsGenerally, nobody unless you consent Analysis of the place of residence of our guests (on an aggregated, non-personal basis) with selected group companies and third parties
CookiesIf you agree, when you use our website, whether on mobile or desktopTo enable us to analyse website usageNobody, unless you consent
Email and website analyticsThrough emails and website usageTo understand what you are clicking on in our emails and website so that we can tailor our content to make it more relevant to youNobody, unless you consent

How long do we hold your data for?

The length of time that we hold your data will depend on the type of data.  We will not hold your personally identifiable data longer than is necessary and we will delete your data on request.  The only exception to this is in accordance with our legal obligations and responsibilities and in fulfilment of our legitimate commercial interests (i.e. to process bookings, cancellations etc.).

Your personal data provided in relation to bookings only will be held and used by us (as set out above) for up to 6 months following completion of your last stay, at which point:

You may request the deletion of your data immediately on completion of your last stay should you wish – please contact us by email (email available at the top of this page) or by writing to us at the address below at the time to request this.  We will only be able to do this once all outstanding payments have been made and to the extent that we are not required to retain any details by law or in relation to any disputes.

We will retain certain of your data as part of aggregated data sets or forming part of analysis of our guests.  You will not be personally identifiable from this data.

Transfer of data outside of the European Economic Area (“EEA”)

We do not ordinarily transfer your data outside of the EEA.

The only exception to this is that our servers, or those of our website or mobile application hosts and developers, or those of those with whom we share your data, may be located outside of the EEA.

Where any such arrangements are in place, we have in place with our server, website, mobile application or third parties binding agreements in place requiring them to comply with the requirements of the GDPR and, in particular, maintain your data securely and comply with any requests that you may make in respect of it.

What rights do you have in respect of your data?

  1. a) Amending your consents

When you made a booking, signed up to our email database, or when you participate in any promotions, prize draws or update your interests, you were, or will be, asked to give your consent regarding communications from us, data sharing with third parties and how your data is processed.

You may change these consents at any time (whether to grant or revoke consents) by contacting us by email (email available at the top of this page) or writing to us at the address below.

  1. b) Requesting access to, correction or deletion of your data

You may request a copy of the personal information we hold about you and to have any inaccuracies corrected or have the records deleted at any time by contacting us by email (email available at the top of this page) or writing to us at the address below.

We only charge for any such requests if we reasonably believe a request to be manifestly unfounded or excessive, including if it is repetitive or requests are made for further copies of the same information.  Any fee will be based on the administrative cost of providing the information. Please send requests by email (email available at the top of this page).

  1. c) Requesting transfer of your data to another person

You may request a copy of your data for transfer to another person at any time by contacting us by email (email available at the top of this page) or writing to us at the address below.

  1. d) Complaints

We understand that, despite our best efforts, sometimes our initial efforts may not be entirely satisfactory.  If this happens, we would hope that this is merely a technical issue or an administrative oversight (we are only human).  If this is the case, we want to correct this and ensure that you are entirely satisfied.

Please therefore let us know as soon as possible using the contact details below and we will use our best efforts to remedy any issues as soon as possible.

If you do not feel that we have been able to rectify any problems to your reasonable satisfaction following an initial conversation with us, please let us know and we will elevate any problems to our senior management team.

If you still remain unsatisfied with how we have handled this, you have the right to complain to the Information Commissioner’s Office.  Please see www.ico.org.uk for further details.

Who we are

Cirrus Inns Limited, a company registered in England with company number 07680497.  Our registered office is at C/O Addleshaw Goddard Corporate Services, One St Peter’s Square, Manchester, United Kingdom, M2 3DE.

You can contact us:

For the purpose of the Data Protection Act 1998 and the General Data Protection Regulation, the data controller is Cirrus Inns Limited.

Cirrus Inns Limited is registered as a data controller with the Information Commissioner’s Office with registration number ZA153066.  Details of our notification to the data protection regulator may be found in the Information Commissioner’s Office Public Register of Data Controllers at www.ico.gov.uk.

Other important terms

Please also review our website terms of use, which sets out more information about how we deal with and use your personal information and include important terms which may apply to you.

ACCOMMODATION BOOKING TERMS AND CONDITIONS

These are the terms and conditions on which we supply our services to you. References in them to “you” and “your” are references to everyone who is named on the booking, which includes individuals added or substituted after the original booking has been made, and any other persons who join you or your party on our premises at any point during your stay, including any animals brought with you.

Please read these terms and conditions carefully before making a booking with us. These terms and conditions tell you how the booking process will work, how you or we may alter or cancel the booking, how to contact us and other important information regarding your stay with us.

By making a booking with us, you will be deemed to accept these terms and conditions, which will form the basis for your contract with us relating to your booking and your stay at our pub. In making the booking, you are confirming to us that you are authorised to do so on behalf of all persons named on the booking and that all such persons agree to be bound by these terms and conditions.

Supplemental terms of conditions relating to cancellations and amendments to bookings will apply to any booking made through a third party (which includes, for example, booking.com, Late Rooms, Secret Escapes and Voyage Privé) and the terms and conditions set out in this document will be deemed to have been varied by those terms to the extent that there is any inconsistency between them.

1         BOOKINGS AND PAYMENT

1.1        ROOM RATES, ACCEPTANCE OF BOOKING

Unless otherwise specified, the room rates displayed on our website are given in pounds sterling per room per night and include breakfast and VAT.

Certain rates may require a minimum length of stay, require payment of a deposit, incur a cancellation charge or otherwise have certain other conditions attaching to them.  In each case, any such special conditions will be specified on the website at the time of booking.

All rates and charges are provisional until the booking is confirmed by us.

Our acceptance of your booking will take place when confirmation of your booking is sent to the email address associated with your user account or as otherwise supplied by you at the time of booking.  Please keep a copy of this email for your records.

We reserve the right to change any advertised room rate from time to time, but will not, with the exception of correcting any errors, change the price of your booking once confirmed.

1.2        PAYMENTS AT THE TIME OF BOOKING

At the time of booking you will be required to provide to us valid credit or debit card details.  In doing so, you authorise us to charge to this card any sums that become owing to us by you in connection with your stay.

The provided card will be charged in accordance with the terms and conditions of the reservation that you have booked.

We only accept MasterCard and Visa credit cards and Visa, Visa Delta and Visa Electron debit cards to secure your booking. American Express is not accepted.

1.3        PAYMENTS DURING YOUR STAY

During your stay, we will calculate the incidental expenses charged to your room(s) on a daily basis.  All outstanding charges or any excess above the amount authorised on check-in must be paid for in full before check-out.  

If you are staying with us for multiple nights we may require you to make payment for any outstanding charges or any excess above the amount authorised on check-in on a more frequent basis during your stay. 

1.4        DAMAGES, SPECIALIST CLEANING AND MISSING ITEMS

We reserve the right, and you hereby authorise us, to charge your credit or debit card for the costs of repair, specialist cleaning or replacement of your room, the premises or their contents or fixtures or fittings required as a result of any damage incurred to them during your stay as a result of your acts or omissions or for any items that are missing following your departure.

2         CANCELLATIONS

2.1        YOUR RIGHT TO AMEND YOUR BOOKING

If you need to amend you booking, please contact us by telephone or in writing by email on the details at the top of this page as soon as possible.  Amendments are subject to availability and any amendments made after the cancellation date applicable to your booking (as specified in paragraph 2.2 below) may be subject to a cancellation charge.

Unless specified otherwise at the time of booking, where a deposit or advance payment has been taken for your booking, any such booking cannot be amended and no deposit or advance payment will be refundable.

Where bookings are made through third party providers, such bookings may not be capable of amendment or cancellation without charge.  Please refer to the terms supplied by the third party provider at the time of booking.  Any request to amend any such booking must be made through the third party with whom the original booking was made.

2.2        YOUR RIGHT TO CANCEL YOUR BOOKING

Other than where a deposit or up-front payment has been taken:

  1. Bookings made for one or two rooms can be cancelled without charge at any time up to two days before your check-in date; and
  2. Bookings made for three or more rooms can be cancelled without charge at any time up to 14 days before your check-in date.

If any rooms are cancelled otherwise than within the permitted cancellation period specified above, a cancellation charge will apply.

Flexible room bookings may be cancelled before 11.00hrs United Kingdom (UK) time one day prior to the arrival date, if you cancel your reservation within the cancellation period, no charge will be made to your card, any cancellations made after 11.00hrs one day before arrival will be charged the full rate of the stay. All cancellations should be confirmed via email to resevations@cirrusinns.co.uk A cancellation reference will be given and should be retained as proof of cancellation.



Advance Purchase room bookings are non-refundable unless otherwise specified at the time of booking

Unless specified otherwise at the time of booking, where a deposit or advance payment has been taken for your booking, any such deposit or prepayment is non-refundable in the case of cancellation or non-arrival.  Other cancellation or non-arrival charges will apply, less the value of any such deposit or prepayment.

Any rooms booked through a third party must be cancelled through the third party and the third party’s terms and conditions applicable to your booking will apply in respect of any such cancellation.

2.3        CANCELLATION AND NON-ARRIVAL CHARGES

In accordance with the reservation terms and conditions, all cancellations should be confirmed via email to resevations@cirrusinns.co.uk A cancellation reference will be given and should be retained as proof of cancellation. In case of a No-Show, 100% of the first night will be retained.

2.4        OUR RIGHTS TO AMEND YOUR BOOKING

Your booking is for a class of room in our pub.  Whilst we will use reasonable efforts to accommodate you in a particular room that you may have indicated when booking, we cannot guarantee that you will be able to stay in any such room, or that you will be able to stay in the same room for the duration of your stay.

If we need to move you to a different room during your stay we will seek to accommodate you in a room of an equal or superior standard if any are available, without charge.  However, if we need to move you to a room for which a lower rate is available than the rate you booked at, we will refund you the difference.

Your breach

We may cancel your reservation at any time with immediate effect by giving you written notice (which includes email) if:



•     you do not pay us when you are required to do so; or

•     you break the contract between us in any way.

If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract. Where your stay had/has not yet commenced, the total payment made or to be made by you for the such room shall be deemed a cancellation charge and is not for any service.

Events outside our control

We may also cancel your reservation if an event outside of our control (including industrial action, explosion, outbreak of disease, health and safety issues, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case, we will contact you to let you know as soon as possible and:



•     if you have already paid for your room, we will refund your payment to you; or

•     if you have not yet paid for your room, you will not have to make any payment to us.

Save as set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that are caused by an event outside of our control. This does not affect your statutory rights.

2.5        OUR RIGHTS TO CANCEL YOUR BOOKING – BREACH OF TERMS AND CONDITIONS

We reserve the right to cancel all or any part of your booking (including any remainder of your stay) immediately and without notice as a result of your failure to comply in any material respect with our terms and conditions, including paragraph 4.7 (Behaviour).

In these circumstances:

  1. we will charge the credit or debit card provided by you at the time of booking with a cancellation charge equivalent to the total cost of the room(s) and any services used by you to the date of cancellation, plus a further cancellation charge of an amount up to the total cost of the room(s) and any services booked by you for the remaining duration of your stay and any services booked by you for such period (the amount charged to be decided by us at our sole discretion), in each case at the rate specified in your booking, together with any outstanding incidental expenses incurred by you during your stay;
  2. no refund will be payable by us for any deposit or advance payment; and
  3. we shall have no liability to you or any other person for any costs, expenses or losses incurred as a result of any such cancellation or eviction.

2.6        OUR RIGHTS TO CANCEL YOUR BOOKING – EXCEPTIONAL CIRCUMSTANCES

In exceptional circumstances we may need to cancel you booking entirely.  If this happens, we will inform you as soon as reasonably practicable.

If this situation arises, we will use reasonable efforts to find you alternative accommodation of a similar standard to our pub, within a reasonable distance of our location.  Should you wish to make use of any such alternative accommodation, any costs and expenses associated with it shall be yours.  If you have paid us a deposit or any advance payment, we will reimburse you these monies in full.  We shall, however, have no further liability to you arising out of any such cancellation, including any other costs, losses or expenses incurred by you or any other person as a result of any such cancellation.

3         CHECK-IN, CHECK-OUT AND OCCUPANCY

3.1        CHECK-IN

You may check in at any time from 15.00hrs (UK Time). on the scheduled day of arrival unless otherwise stated on your booking confirmation. 

Your room(s) will be held until 23.00hrs (UK Time). on the day of check-in unless cancelled in accordance with paragraph 2.2  If you plan to arrive after 22.00hrs (UK Time) please inform the pub in advance by telephone or in writing by email to reservations@cirrusinns.co.uk. In the interests of security and to prevent fraud, at the time of check-in you and all guests in your party may be required to confirm your identity by providing your booking reference and your passport, identity card or driving licence.

.

3.2     CHECK-OUT

On the day of your departure, you are kindly requested to vacate your room(s) by 11.00hrs (UK Time) unless otherwise stated on your booking confirmation.  A later check-out may be arranged directly with us during your stay, subject to availability and may be charged at an hourly rate at our discretion. 

A VAT invoice can be issued at check-out if required. 

3.3        OCCUPANCY

All of our rooms are subject to maximum occupancy.  This is usually 2 people, but may change depending on the room booked.  If you have any questions about the occupancy rates associated with your booking, please contact us.

4         OTHER MATTERS RELEVANT TO YOUR STAY

4.1        ACCESSIBILITY

If you or any member of your party has any accessibility requirements that may affect your stay, please contact us telephone or in writing by email on the details at the top of this page so that we can make provision for the particular needs of the person(s) concerned, or advise you if we are unable to make such provision.

4.3        EVENTS AT OUR PUB

At certain times throughout the year we may host weddings, events or private parties, which you may feel could be an intrusion on your stay.  Please contact us in advance of your stay for further information of any events that may be booked to take place at our pub during your stay.

4.4        NO SMOKING

Smoking is not permitted in any room or public area on our premises.

4.5        CHILDREN

All children (a person under 16 years of age) staying at the pub must be accompanied and supervised by an adult at all times.

If you require a cot or extra bed, these can be provided subject to availability.  An additional charge may apply.  Please request these at the time of booking or contact us to make the appropriate arrangements.

4.6        DOGS

Dogs are welcome in the bar area and outside, they must be accompanied and supervised by an adult at all times.  There may be times, however, when we may need to restrict dog access to the bar area or outside if the enjoyment of other guests may be affected, with prior arrangement, we can also provide dog-friendly accommodation.  Please contact us in advance of your stay to confirm availability and cost. 

4.7        BEHAVIOUR

You and all members of your party are requested to conduct yourselves appropriately at all times during your stay and to comply with our procedures and reasonable requests with regard to conduct and respect for the property of our pub, our employees and other guests and their health and safety.  In doing so, you are requested not to disrupt the comfort and enjoyment of other guests or the smooth running of our pub, or to cause offence to other guests or our members of staff.

We reserve the right to refuse accommodation or services or to remove you and members of your party from our pub and to restrict access to your room(s) immediately and without notice if we consider this provision to have been breached.  If we do so, a cancellation charge will be levied in accordance with paragraph 2.5 (Our rights to cancel your booking – breach of terms and conditions) and we shall have no obligation to refund you or any other person for lost accommodation, other services or any other loss or other expense incurred.

4.8        COMPLAINTS AND FEEDBACK

We welcome any comments, positive or negative.

If you are dissatisfied with any part of your stay, please contact the manager.  Whilst we will make reasonable efforts to resolve the issue to your satisfaction, we understand that this may not always be possible.  If this is the case and you wish to take any matter further, please do so in writing by email (email available at the top of this page).

5         LIMITATION OF LIABILITY

5.1        MATTERS BEYOND OUR CONTROL

We do not accept liability for unforeseen circumstances or events beyond our reasonable control that may affect or prevent the performance by us of our obligations to you.  These circumstances include, but are not limited to, adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, interruption or failure of utility supplies or injuries or death of an individual(s) through accidental circumstances unconnected with us.  You are advised to ensure that you have appropriate insurance in place to cover you should any such circumstances affect your stay.

5.2        PROPERTY

We will not be responsible for the loss or damage of any property left anywhere on our premises other than as required under the Hotel Proprietor’s Act 1956 or any other applicable law.

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

5.3        WEBSITE INFORMATION

While all reasonable efforts have been taken to ensure the accuracy of information on our website, we do not accept responsibility for errors or omissions on the website and reserve the right to amend, cancel or vary any of the arrangements featured on the websites without notice.

Please refer to our website terms and conditions, privacy policy and acceptable use policy for further details.

6         WHO WE ARE, METHODS OF CONTACT

Our pub is owned and operated by Cirrus Inns Limited, a company registered in England and Wales with company registration number 07680497 and whose registered office is at C/O Addleshaw Goddard Corporate Services, One St Peter’s Square, Manchester, United Kingdom, M2 3DE.  The group VAT registration number is 115 1288 41.

References in these terms and conditions to “we”, “us” or “our” refers to both This pub and Cirrus Inns Limited.

If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address associated with your user account for this site or that you otherwise provided to us when making your reservation or contacting us.